I'm Ayush Nautiyal. For the last three years I've shipped multi-tenant SaaS, payment systems, and orchestration infra. Now I'm building helpdesk-ai, an open-source, multi-tenant AI support agent, to learn agent engineering the way it's actually practiced.
helpdesk-aiA production-grade, multi-tenant AI support agent. Not a chatbot — a full agent system that searches your docs, reasons over them, and cites sources. Features: tool-calling agent loop with RAG, SSE streaming, per-tenant isolation (prompts, knowledge base, token limits), admin dashboard with real-time usage tracking, prompt versioning, and conversation transcripts.
Currently working on: evaluation suite (golden datasets + LLM-as-judge), human-in-the-loop handoff with confidence scoring, and Langfuse observability integration.
Built a scalable, multi-tenant online ordering widget: a Shopify-like platform where restaurants launch customizable storefronts from templates. Shipped React SSR with per-tenant proxy routing for SEO, reducing API response times by 70% through caching and bottleneck analysis. Integrated Stripe, Razorpay, Datacap, and Cashfree handling ₹1 Cr+ in monthly transactions, with a configurable discount engine supporting coupons, BOGO, and scheduled promotions via a cron system processing 10k+ tasks daily.
Shipped Wiredup, an international risk assessment platform with real-time currency exchange across 70+ currencies at 99.99% data accuracy. Implemented Typesense-based vector search and a reusable component library that cut dev time 40%. Cut MTTR by 60% via Sentry-based observability. Also shipped Chick-fil-A's enterprise analytics platform with custom D3.js visualizations processing 1M+ data points in real time.
Redesigned package architecture of @asyncapi/parser-js (Linux Foundation, used at PayPal, Salesforce, Slack) using Turborepo, enabling parallel development across packages. Shipped automated release pipelines with changesets that dropped release cycles from days to hours. Improved CLI project scaffolding to streamline developer onboarding. Awarded $400 for each contribution.
Self-hostable event analytics platform. Think Mixpanel/PostHog, but open source and tiny. Monorepo with Express API, Next.js dashboard, and a published npm SDK that cuts client-side API calls by 90% through batching and retries.
Production multi-tenant AI support agent. Tool-calling agent loop with hybrid RAG, SSE streaming, per-tenant isolation, admin dashboard with usage tracking, prompt versioning, and real-time conversations.